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Carers’ support: Dementia and Older People’s Mental Health

General websites and contacts – of use to carers of people living with dementia and older people living with mental health issues

 

A directory of resources to support carers of people living with dementia and/or older people’s mental health. You can download the PDF version here: Carer's Support: Dementia and Older People's Mental Health 

 

Carers UK

Carers UK Adviceline: 0808 808 7777 
Calls to the Adviceline are free if you are calling from any landline or from the following mobile phone networks: 3, T-Mobile, Vodafone, Orange, O2, Everything Everywhere (EE), Virgin Mobile - Open Monday to Friday, 10am to 4pm. Note: listening service available Mondays and Tuesdays, from 9am to 7pm.

You can talk to us five days a week, no matter where you are in the UK or how complex your query is. We do benefits checks and advise on financial and practical matters related to caring. We provide information and advice on:
- benefits and tax credits    
- carers employment rights  
- carers’ assessments  
- the services available for carers
- how to complain effectively and challenge decisions.

Our listening service is there for you to talk through your caring situation with a trained volunteer who understands what you are going through.

 

Citizen’s advice 

Adviceline is now Devon-wide: 03444 111 444
Information on drop in centres across Devon and links for frequently asked questions about benefits, housing, relationships and more.

 

Non-emergency patient transport services for Devon

The Patient Transport Advice Service (PTAS) on 0345 155 1009.
From 29 May 2016, all bookings for non-emergency transport in Devon will be taken by a new central booking service.

 

Non-emergency patient transport services for Torbay, South Devon and Teignbridge

Call: 01803 656 777

 

Community Transport and voluntary car schemes

Phone contacts:
Exeter and East Devon 01404 46529
Mid Devon 01884 242 099
North Devon and Torridge 01271 314 332
Plymouth 0845 053 9100
These services are available to people unable to access public transport due to where they live or because of physical difficulties. Advance booking is always recommended. They make a charge based on mileage, payment is usually required at the start of the journey and receipts are given so eligible patients can reclaim costs of some journeys. 

 

Exeter Volunteer Centre

Exeter CVS: 01392 202055
Find out if volunteering is for you – no obligation and lots of opportunities. The staff can talk you through any questions and concerns you may have about volunteering. Volunteer on your own or with the person you are caring for. Volunteering is an opportunity to:-

  • Meet new people and make friends
  • Share your knowledge and skills
  • Learn and develop new skills
  • Improve your job prospects
  • Build self confidence
  • Get involved in your community
  • Gain experience
  • Have fun!

 

Torridge Volunteer Centre

Torridge CVS: 
Bideford 01237 420130
Torrington 01805 622666
Holsworthy 01237 420130
Find out if volunteering is for you – no obligation and lots of opportunities. The staff can talk you through any questions and concerns you may have about volunteering. Volunteer on your own or with the person you are caring for. Volunteering is an opportunity to:-

  • Meet new people and make friends
  • Share your knowledge and skills
  • Learn and develop new skills
  • Improve your job prospects
  • Build self confidence
  • Get involved in your community
  • Gain experience
  • Have fun!

 

DeVA - Devon Voluntary Action

Call them on 01803 849234 charged at local rate.
We want to make becoming a volunteer as easy as possible for everyone, no matter who you are, what your age or background is or where you come from. If you are thinking about volunteering, DeVA’s volunteer support service offers a combination of face-to-face, email and telephone volunteering advice tailored to suit your needs. DeVA has three Locality Volunteer Support Co-ordinators who will support and enable individuals to participate and/or volunteer within their communities.

 

Hikmat

Phone: 01392 284263 Mobile: 07837577814
Hikmat Devon is a user-led co-operative that works with members of the black and minority ethnic (bme) communities across Devon. We work to reduce isolation and improve health and well-being outcomes. This is done through activity and interest groups, 1 to 1 mentoring, training, signposting, counselling, and person centred goal planning. Languages spoken by Mentors include Bengali, Cantonese, Mandarin, Urdu, Arabic, Tag-a-log, and Punjabi.

 

Addaction

Phone: 08451 302605
We are also operational from many outreach bases (including GP surgeries & community hospitals) across the region. A free, confidential and non-judgemental service, open to all those who feel that their alcohol and drug use is becoming a problem.
SUPPORT FOR FAMILY MEMBERS & FRIENDS
We also want to support family members, partners and friends. We offer advice and support groups to give concerned others the chance to discuss the drug and alcohol use of their loved one with our Recovery Workers and others who are in the same situation.

 

Intercom Trust

Our Confidential Helpline: 0800 612 3010 or email us at helpline@intercomtrust.org.uk             
Our helpline is normally staffed during office hours, 9 – 4 Monday to Friday. Our helpline is staffed by trained LGBT people who are non-judgemental, and who work to our strong standards of confidentiality, client-protection, and positive listening. We provide help against homophobic and transphobic prejudice, crime and discrimination (including bullying, harassment, abuse, attacks, and threatening behaviour).

 

Devon Domestic Abuse Support Services

Phone: 0345 155 1074
Advice, guidance and support to women, men and children affected by domestic abuse. Our helpline workers take calls from anyone who wants to contact us for one off advice or who wants to self referral for on-going support. The helpline can help with advice and guidance, safety planning and signposting to other agencies, like solicitors, housing, food banks etc.

 

Drink Wise, Age Well in Devon

Phone: 0800 304 7034
Helping people over 50 in Devon make healthier choices about alcohol as they age. People living with dementia/mental health issues and their family carers are welcome to attend events together. Support includes:

  • free, confidential support and advice for you, your family or anyone concerned about how alcohol is affecting them 
  • advice and support in your community, including visits in your home 
  • free local activities and social opportunities to meet new people, or develop skills 
  • free training on starting the conversation, recognising and responding and alcohol’s impact as we age

 

Devon County Council: managing someone else’s affairs

If you, a relative or someone you care for has an illness, injury or disability which causes difficulties in making decisions, you may need to think about planning ahead in case you are unable to make important decisions in the future.

 

Turn2Us

The Turn2us helpline on 0808 802 2000 (9am-8pm, Mondays to Fridays) for free.
Calls to this number are FREE from all landlines and the following mobile networks: EE, 3, O2, Orange, T-mobile, Vodafone and Virgin. Check with your provider for other networks.
Turn2us is a national charity that helps people in financial hardship gain access to welfare benefits, charitable grants and support services. Includes online benefits calculator.

 

The Sleep Council

Freephone leaflet line: 0800 018 7923
General good advice on how to get a good night’s sleep. Leaflets are: ‘The Good Night Guide’ – 7 practical steps to achieve a good night’s sleep, ‘The Good Night Guide for Children’ – includes teenagers and ‘The Bed Buyers Guide’.